Data Deletion / Data Requests
Last updated: May 28, 2026
This page explains how Gold & XP users can request access, correction, export, restriction, or deletion of personal data.
1. Request options
- Access: ask what personal data we have associated with your account.
- Correction: ask us to correct inaccurate account information.
- Export: request a portable copy of personal data where technically feasible.
- Deletion: ask us to delete or de-identify your account and personal data.
- Restriction or objection: ask us to limit certain processing where applicable law gives you that right.
2. How to submit a request
Email support@goldandxp.com with your username, account email, the type of request, and any details needed to locate the data. You can also use Help and Support from inside the app if you are logged in.
3. Verification and response time
We may need to verify account ownership before fulfilling a request. We aim to respond within 30 days, unless a longer period is allowed or required by law.
4. Data that may be deleted or de-identified
- Account profile information and preferences.
- Private characters, campaigns, notes, uploads, prompts, and settings tied only to your account.
- Email address and authentication data, subject to security and legal retention needs.
5. Data we may retain
- Records needed for billing, tax, fraud prevention, security, legal compliance, dispute resolution, or policy enforcement.
- Moderation and safety records when needed to protect users or the service.
- Content in shared campaigns, group threads, messages, or public areas where deletion would affect other users. We may anonymize or detach it where feasible.
- Backups for a limited period before normal backup rotation deletes them.
6. Account deletion
To delete your account entirely, use Account Settings → Account & Data Deletion → Delete my account, or see our Account Deletion page. Account deletion includes a 30-day recovery window during which you can cancel by signing back in.