Refund Policy

This policy explains when Gold & XP may issue refunds or credit returns for subscriptions, AI credit packs, and AI generation attempts.

1. Subscriptions

Subscription fees are generally non-refundable except where required by law. If you cancel a paid plan, you keep access to paid features until the end of the current billing period. Unused time is not automatically refunded.

2. AI credit packs

One-time AI credit packs are generally non-refundable after purchase, except where required by law or where we determine there was a duplicate, erroneous, or unauthorized charge.

3. Failed or blocked generations

If an AI generation fails, is blocked by safety systems, or cannot be saved because of a service error, the credit used for that attempt is returned to your Gold & XP account. Credit returns are not cash refunds.

4. Duplicate or erroneous charges

Contact us if you believe you were charged twice, charged the wrong amount, or charged without authorization. We may review Stripe records, account activity, and receipts before deciding whether a refund is appropriate.

5. Legal rights

Nothing in this policy limits refund rights that cannot be waived under applicable consumer protection laws.

6. How to request review

Email support@goldandxp.com with your account username, billing email, transaction date, amount, and the reason for your request.