Support / Contact

Last updated: May 28, 2026

Use this page to contact Gold & XP about support, privacy, account deletion, billing, refunds, copyright, moderation, or other app questions.

1. General support

Email support@goldandxp.com with your username, account email if available, and a short description of what you need. Logged-in users can also use Help and Support inside the app.

2. Privacy and data requests

For privacy questions, account deletion, data deletion, access, correction, or export requests, email support@goldandxp.com and see our Account Deletion and Data Deletion / Data Requests pages.

3. Billing and refunds

For subscriptions, receipts, failed payments, duplicate charges, or refund review, include your billing email, transaction date, and amount. See our Billing Terms and Refund Policy.

4. Copyright and DMCA

For copyright or DMCA notices, include the required details described in our Copyright / DMCA Policy.

5. Moderation appeals and reports

Use in-app report tools where available. For appeals or reports that cannot be submitted in the app, include the URL, username, content type, and a short explanation. See our Content Moderation Policy.

6. Response timing

We try to respond to support and privacy requests within 30 days. Urgent safety, legal, or account-security issues may be prioritized.